Refund policy

Returns or Exchanges (if applicable):
Erbaviva guarantees all of our organic skin care products.

Our return/exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we will require proof of purchase from erbaviva.com. Please call 818.998.7773 or email: help@erbaviva.com to receive your Return Authorization No. #.

Refunds (if applicable):
Once your return is received a credit will automatically be applied to your credit card or original method of payment within 10 days.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping:
To return your product, you should mail your product to: 19831 Nordhoff Place Suite #116 Chatsworth California US 91311.
Please call 818.998.7773 or email: help@erbaviva.com to receive your Return Authorization No. #.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.